What's in your box score?

I'm not a big fan of the NBA, but an article about NBA player Shane Battier is loaded with insights about teams.

It was, and is, far easier to spot what Battier doesn’t do than what he does. His conventional statistics are unremarkable: he doesn’t score many points, snag many rebounds, block many shots, steal many balls or dish out many assists... "He can’t dribble, he’s slow and hasn’t got much body control."

Battier’s game is a weird combination of obvious weaknesses and nearly invisible strengths.... When he is on the court, his teammates get better, often a lot better, and his opponents get worse — often a lot worse. He may not grab huge numbers of rebounds, but he has an uncanny ability to improve his teammates’ rebounding.... At the same time he somehow improves the defensive efficiency of his teammates — probably, Morey surmises, by helping them out in all sorts of subtle ways. "I call him Lego," Morey says. "When he’s on the court, all the pieces start to fit together."

Weak stats on both offense and defense, yet teams he plays for become winners.

An old adage claims that you can't manage what you don't measure. Seems true enough. Is the quality of your software improving? Much easier to say if you have some statistics on number of bugs, severity, etc.

But are you measuring the right things?

For most of its history basketball has measured not so much what is important as what is easy to measure — points, rebounds, assists, steals, blocked shots — and these measurements have warped perceptions of the game. ("Someone created the box score," Morey says, "and he should be shot.")

The ongoing financial meltdown contains numerous, unfortunate examples of what happens when the wrong behaviors are rewarded based on measuring the wrong things. For one, bankers bonuses were tied to the size of their deals, regardless of quality and risk.

It's only recently that the NBA started to figure out how to measure the value of team play. At "regular" companies, the use of 360 reviews attempts to get at something similar. Feedback loops from multiple sources on multiple aspects of a person's job can also be used.

Does your team / manager / company -- do you -- encourage behavior that makes the team stronger? Or are you breeding players just padding their own stats?

The article goes into a lot of other equally relevant and interesting subjects. Read the whole thing.